The Shutter Shop - Interior Wooden Plantation Shutters logo
Improve - Don't Move

FAQ

Frequently Asked Questions

How much will my shutters cost? 
Our basic pricing structure is simple (these prices include VAT)

There may be additional costs depending on:

Do the louvres open and close?
Each louvre is pivoted at either end and all the louvres in each panel are joined together by a tilt rod. This rod allows the angle of all the louvres in a single panel to be adjusted together to suit your needs.

Can interior shutters improve home security?
Shutter Shop louvred shutters can help improve the security of your home. When they are across a window they make it difficult or impossible for people to see in, depending upon the angle of the louvres. When in use our solid shutters provide a high degree of privacy. However, please note that as with all wooden products, our shutters will not withstand a concerted effort to break them. They are not supplied with locks.

Why choose Shutter Shop to supply my shutters?
The product
- The Shutter Shop has been involved in the interior shutter market for over twenty years. We are one of the original shutter companies and have far more experience than virtually any other UK company. We also have extensive experience in overseas sales. For many years, we manufactured our own shutters, and became probably the largest plantation shutter manufacturer in Europe. Now our shutters are made in China to the highest quality (better than we could afford to make them in the UK) and we have a considerable say in the quality control processes. We can confidently say that our product is second to none.

Our service - We pride ourselves on the level of service that we provide to all our customers. We understand that plantation shutters are a new concept to many people, and that customers need a fair amount of information about the product and how it works.  We aim to provide this. Many of the newer shutter companies are just looking for a quick sale, without understanding the product or appreciating the needs of their customers. The Shutter Shop want you to feel able to come back to us again in the future and to speak well of us to your friends and family.

How long is the lead-time for my order?
All our shutters are custom made to fit your windows precisely, so it takes around 5 or 6 weeks from the date we receive your deposit and order confirmation for us to receive them from the factory.

Can I hurry my order through?
Our shutters are made in a dedicated factory in China. Normally our goods are shipped to the UK by sea, hence the 5 to 6 week delivery time. However, in the event of real urgency, we can arrange for specified items to be air-freighted to the UK which generally means delivery of the goods to us in about 2 weeks from receipt of your deposit and confirmation. The air freight service charge is an extra £80 per square metre on the basic shutter price, with a minimum single order charge of £400. (Prices include VAT).

Can I put your shutters in a bedroom, as a form of blackout?
Louvred interior shutters do not provide a total blackout, due to the tolerances required for slat movement and the opening and closing of panels. However, all our panels have rebated edges which will stop light seeping through where the panels meet. As a matter of routine we fit many bedrooms and nurseries, where there is obvious sensitivity to light penetration from outside.  In most situations, the light levels are perfectly adequate.

Can shutters be fitted onto UPVC windows?
On flat windows (not bay windows) this is very feasible as we can side fix into the plaster of the recess, therefore this does not affect the UPVC. However, on UPVC bay windows there are two problems:

IMPORTANT: This section refers to UPVC bay windows specifically. Other forms of bay windows rarely give these sorts of problems. We fit shutters to a large numbers of bay windows every month. Our tier on tier style shutters, for example, lend themselves particularly to Victorian bay windows.

What is the payment system?
Terms - For supply, measure and fit service, a deposit of 50% is required on placing of the order, with payment of the balance on the day of the installation.

Terms - For supply only, a deposit of 50% is required on placing of the shutter order with payment of the balance prior to delivery of the goods.

How do I measure my window?
Please refer to the How to Order shutters section on our website. Mail Order shutters require very accurate measurements in order to be installed properly. If you have any uncertainties about the measurements of your windows please call us on 0207 751 0937, so that we can help you to get them right.

How do I place a shutter order?
Please refer to the How to Order section of our website.

Do you offer a measure and installation service?
Yes, we pride ourselves on our knowledgeable and experienced in-house survey and fitting team. Normally, our measuring service is free of charge, although there may be exceptions for very small or remote enquiries, for obvious reasons. We like to discuss the nature of an enquiry prior to a site visit. For a reasonable additional cost we can provide a full fitting service using our own fully trained fitters. We will only fit shutters where we have carried out a survey prior to order. Should you choose to install shutters yourself into an opening previously surveyed by our team, we can accept no liability for the failure of a satisfactory installation. In essence, should you wish, we can do everything for you from start to finish - all you have to do is choose the style and colour of your shutters, from the selection of samples that the surveyor brings to your house.

Can I fit the shutters myself?
Yes. We offer a supply only mail order service (see How to Order shutters), whereby the shutters are made, based on your measurements, and then sent directly to you for self-fitting.

How do I fit them?
You will find fitting instructions on our website under "How To Order Shutters". However, if you have any questions please do call us on 0207 751 0937.

What can I do if my window is too wide to support the weight of the shutters?
Either a tracking system can be installed along which the shutters run, which supports the weight of the shutters. We would normally recommend the use of a tracking system where there are more than 3 panels hinged together. Alternatively, we can offer extra support with T-posts, at intervals across the window opening. See picture of full height shutters under Shutter Styles or, for more information on our tracking system please contact us.

Can I have my shutters and blinds painted in a colour of my choice?          We can paint your Basswood or Pearlwood shutters and blinds to match any paint finish at a surcharge.  Please call the office for further information.

Can my shutters be re-sprayed if I don't like the colour?      If they are Basswood or Pearlwood shutters, then yes they can be re-sprayed subject to their condition. The re-spray costs will vary according to your requirements so please contact us to obtain a specific quote. We do not provide a re-spray service for Craftwood or Coralwood shutters.  We will not undertake the re-spraying of shutters not supplied by us.

How do I clean my shutters?
Dust the panels with a clean soft cloth.

How do I order shutter samples?
It is very important that you order samples, as the colours that you see on this web site are only a representation. Different screens, different browsers, PCs/Macs, graphics cards and CRT/Flat screens, all contribute to a variation in the colours that you see. Please call us on 0207 751 0937 or email us at sales@shuttershop.co.uk to order a colour sample.

Who should I call if I have any technical questions?        Please contact one of our friendly team on 0207 751 0937.

How long will my shutters last?
Shutters that we installed 20 years ago (manufactured to a lower quality in comparison to the product that we now sell) are still in good working order. We have found that many customers now regard the installation of shutters as actually adding value to their homes.

What is my warranty?
Our comprehensive warranty is for three years on shutter panels, and one year for hinges. For more information please see our full warranty and terms & conditions by clicking here.

© The Shutter Shop Ltd 2004-2008