COVID-19 Latest Update Posted on 5 Jan 13:00 , 0 comments
Following on from the latest government announcement regarding a national lockdown, we wanted to update you on how this affect our business and service for our customers.
Over the last 10 months, as a business we have become accustomed to new policies & protocols and these shall continue. All of our surveying & installation teams carry face masks, hand sanitizer, gloves and antibacterial spray on their vans.
Are we still open for business? Yes! In accordance with the latest advice we can continue to carry out surveys & installations providing you would like us to visit.
Surveys – If you would prefer a video survey during this time we can organise this for you – book here.
Already ordered? If you would like us to postpone your installation, we are happy to do so, and will hold your shutters or blinds in our warehouse.
Our showroom will be closed to visitors at this time. However, our lovely team will be continuing to answer your calls, emails and mail from home.
SURVEYS & INSTALLATIONS
At this time we ask all our customers to continue to make these visits as safe as possible for you and our team and ask that you do the following:
MANUFACTURING AND DELIVERY STATUS UPDATE
With regards to the current manufacturing of our products - over our 30+ years in business, we have carefully selected a handful of different factories to manufacture our products and each have their own logistics partners. They will all be finding their own challenges whilst dealing with the current situation.
Currently, manufacturing is continuing as usual; however at this time of year we typically encounter longer lead times than usual due to Chinese New Year and resultant factory closures. We are also seeing last minute delays with shipping of shutters due to longer processing times as a result of the social distancing policies of the various stop off ports.
We are trying to minimise noticeable delays and inconvenience for our customers by scheduling installations a few days later than the anticipated arrival date for the shutters and blinds, however we apologise in advance if last minute delays occur which are out of our control.
Under usual circumstances, prior to installation, we would contact customers around 3-4 weeks out from our estimated arrival dates for shipments of shutters to arrange installation. To minimise last minute disruption we are currently waiting until we have more accurate delivery dates to schedule installations, around 2 weeks from delivery and we will endeavour to install within a week of the shutters arriving with us.
Please note, as the situation is evolving these status’ may change with minimal notice. We will always aim to let you know at the earliest possible notice.
IF YOU ARE WAITING ON AN ORDER, WHAT DO YOU NEED TO DO?
Nothing for the time being. Please be reassured that your products are on their way and that we are working to minimise on disruption and delays as much as we can.
We will be in touch as soon as possible with an email to notify you of delivery or installation options. In this email, we will explain more about the safety measures we have taken and are also asking our customers to take, to help us to safely carry out installations.
Thank you for your understanding & continued support during this period and if you have any questions then please do not hesitate to ask – we are very much working behind the scenes and here to help with all your requests.